What should I do if my Comulytic Note Pro won't connect via Bluetooth?
To ensure a proper Bluetooth connection, please check and ensure the following settings are enabled:
1. Ensure your phone's Bluetooth is enabled and that the device is within Bluetooth range.
2. If other Bluetooth devices are connecting, disconnect them to eliminate interference.
3. Try restarting both your phone and device, then try pairing via Bluetooth again.
4. Check that your phone's operating system is up-to-date to ensure compatibility. If the device still cannot connect, check for any other applications conflicting with Bluetooth permissions.
5. Exit the app and try connecting again.
Why can't my Comulytic Note Pro configure WiFi successfully?
To improve your Wi-Fi connection experience, please follow these steps:
1. Carefully check the Wi-Fi name and password you entered to ensure they are correct.
2. Confirm that your router is using the 2.4GHz band, as some devices only support this band.
3. Ensure your device is located in an area with strong Wi-Fi signal; avoid configuring the connection too far from the router.
4. Check your router settings to ensure that restrictive options such as MAC address filtering are not enabled. If you still cannot connect after these adjustments, try restarting your router and device to reconnect.
Why does my Comulytic Note Pro keep disconnecting?
To ensure a proper Bluetooth connection, please check and ensure the following settings are enabled:
1. Ensure your phone and device are within a reasonable distance and avoid any physical obstacles that could block the signal.
2. Minimize interference from other wireless devices in the surrounding environment, such as Wi-Fi routers and microwave ovens.
3. Exit the app and reconnect.
What should I do if the buttons on my Comulytic Note Pro are unresponsive?
To help you resolve power button malfunctions, we offer the following instructions:
1. For initial power-on or after a period of sleep exceeding 1 hour, press and hold the button for 1.5 seconds to power on.
2. If the device's battery is low, the button may not respond. Please charge the device with the original charging cable for at least 30 minutes before trying to power on.
3. If the device remains unresponsive, press and hold the button for 12 seconds to force a reset, then try powering on again.
4. Check the area around the button for foreign objects or dust. Gently clean it and try again.
5. If the problem persists, please contact our customer service team at support-center@comulytic.ai for further assistance.
What should I do if my Comulytic Note Pro won't turn on?
If you encounter a problem where your device cannot power on, please refer to the following steps:
1. Charge the device.
2. After charging is complete, press and hold the button for 2 seconds to power on.
3. If the problem persists, please contact us at support-center@comulytic.ai. We are happy to assist you, and thank you for your patience and support!
Why can't my Comulytic Note Pro record audio?
To help you use the recording function smoothly, we have prepared the following instructions:
1. You need to bind the app before you can record. Please bind the app first.
2. After binding, you can press the button on the device to start recording.
3.If the problem persists, please feel free to contact us at support-center@comulytic.ai. We are happy to assist you, and thank you for your patience and support!
Why can't my Comulytic Note Pro record audio even though it has power?
If you encounter a problem where the device has power but cannot record, please refer to the following steps:
1. Press and hold the button for 12 seconds to reset.
2. You can press the button on the device to start recording.
3.If the problem persists, please feel free to contact us at support-center@comulytic.ai. We are happy to assist you, and thank you for your patience and support!
Why can't I upload my Comulytic Note Pro recording files?
To ensure successful upload of audio files, please check and ensure the following settings are enabled:
1. Confirm your phone is connected to a stable Wi-Fi network or mobile data, and test with other apps to ensure a stable network.
2. Check the app's network permission settings to ensure the Comulytic app has the necessary upload permissions.
3. Confirm the audio file format is a supported common format (e.g., MP3, WAV) and that the file size is within the allowed range.
4. If using Bluetooth transfer, the Bluetooth signal may be weak; try using Wi-Fi transfer instead.
5. If the above methods do not work, exit the app and reopen it to try again.
6. Check if the memory is full.
Why is my Comulytic Note Pro screen frozen?
To help you use the device smoothly, we have prepared the following instructions:
1. If your display is frozen, press and hold the device button for about 12 seconds to restart it.
2. If the screen display is stuck on a certain screen (such as the transmission status), it may be due to a communication freeze with the mobile app. Please try turning your phone's Bluetooth off and then on again, or restart the Comulytic app on your phone.
What should I do if the Comulytic Note Pro upgrade fails?
To help you successfully upgrade your system, we offer the following instructions:
1. Exit the app and try upgrading again.
2. Turn Bluetooth on and off and then try upgrading again.
3. Try upgrading on a different phone.
4.If the problem persists, please feel free to contact us at support-center@comulytic.ai. We are happy to assist you, and thank you for your patience and support!
What should I do if my Comulytic Note Pro suddenly shuts down?
If you encounter a problem where your device automatically shuts down, please refer to the following steps:
1. Charge the device for at least 30 minutes using the original charging cable.
2. Press and hold the button for 2 seconds to power on.
3. If the problem persists, please feel free to contact us at support-center@comulytic.ai. We are happy to assist you, and thank you for your patience and support!
What should I do if my Comulytic Note Pro won't charge?
If you encounter charging problems, please refer to the following steps for troubleshooting:
1. Clean any foreign objects, dirt/oil from the charging contacts of the charging cable.
2. Replace the adapter. Please use an adapter that supports 5V 0.5A charging.
3. Please use the original charging cable.
4. If the battery is out of warranty, it needs to be charged for 1-2 hours to activate it. Please continue charging. If it still doesn't work after charging overnight, please contact us at support-center@comulytic.ai. We are happy to assist you. Thank you for your patience and support!
What should I do if my Comulytic Note Pro's actual battery life is short?
If you encounter short battery life issues, please refer to the following steps:
1. It is recommended to continue using the device after fully charging. Recording time can reach approximately 40 hours.
2.Avoid calculating battery life while continuously transmitting data in a high-power-consuming manner.
Why can't I complete my Comulytic App registration?
If you encounter registration issues with the app, please refer to the following steps for troubleshooting:
1. First, ensure your device has a stable internet connection, which is crucial for successfully submitting your registration information.
2. Carefully check your input information. Ensure your email address is in the correct format and that you are using a valid password (containing uppercase and lowercase letters, numbers, and special characters, and with a total length of more than 8 characters).
3. If the email address you are trying to use has already been registered, please try logging in using the password recovery function. If you are unsure, please try registering with a different email address.
4. If the problem persists, please feel free to contact us at support-center@comulytic.ai. We are happy to assist you and ensure you can successfully register and use the Comulytic AI Intelligent Sales Assistant. Thank you for your patience and support!
What should I do if the Comulytic Note Pro app crashes?
If you encounter app crashes, please refer to the following steps for troubleshooting:
1. Please ensure the app is updated to the latest version. Older versions may have compatibility issues.
2. If your phone's operating system version is low, please upgrade to the latest system and try again.
3. Prolonged operation or too many background applications may cause insufficient memory. Please restart your phone and then open the app again.
4. If crashes are frequent, please uninstall and reinstall the app.
What should I do if the Comulytic Note Pro app is unresponsive?
If you encounter an unresponsive app, please refer to the following steps for troubleshooting:
1. An unstable network connection may cause loading delays.
2. If your device is performing high-load operations such as recording, syncing, or transcribing, please wait a few seconds.
3. Try closing and reopening the app, or clearing the background cache.
4. If the problem persists, please contact customer service with the crash time and troubleshooting steps.
Why can't I use my Apple account on the Comulytic app?
If you encounter issues using your Apple ID in the Comulytic app, please follow these steps:
1. The Comulytic app supports signing in with your Apple ID. You can select the "Sign in with Apple ID" option on the sign-in page.
2. Ensure your Apple ID is working correctly. You may need to verify or update your account information on the Apple website.
3. If you still encounter problems after trying these steps, please don't hesitate to contact us at support-center@comulytic.ai.
Why did my Comulytic Note Pro transcription function stop working after use?
If you encounter transcription failure, please follow these instructions:
1. Check your device's network connection. Ensure a stable network connection is available, as this is crucial for successful transcription. If the network is poor, the page will prompt you; simply click "Retry" to try generating the transcription again.
2. Transcription requires a certain amount of time. Typically, processing one hour of audio takes about 7 minutes. During this process, you can leave the current page; this will not affect the normal transcription process.
What should I do if the transcript generated by Comulytic Note Pro is inaccurate?
If you encounter transcription inaccuracies, please follow these guidelines:
1. Ensure you can hear the speaker clearly during recording and minimize background noise to improve transcription accuracy.
2. Select the correct recording language in the application settings to ensure it matches the language of the speaker in the recording.
3. You can try re-transing; multiple transcriptions may yield different results.
4. If the problem persists, please contact customer support for further assistance. You can contact us at support-center@comulytic.ai, and our team will be happy to help you resolve the issue. Thank you for your patience and support; we are committed to providing a better user experience!
What should I do if the speaker identification during transcription of Comulytic Note Pro is inaccurate?
If you encounter inaccurate speaker identification during transcription, please follow these guidelines:
1. Multiple speakers in the recording or excessive ambient noise can easily lead to inaccurate speaker identification.
2. You can manually correct the name of a specific speaker by clicking the "Name Speaker" button on the audio analysis details page.
3. Entering the correct speaker option in the pop-up window before transcription generation will significantly improve the accuracy of the generated results.
4. For further optimization or to address issues with continuous speaker identification accuracy, please contact us at support-center@comulytic.ai. We will provide you with more technical support and guidance to improve your experience. Thank you for using and trusting us!
What should I do if I can't find the "Create Contact" entry in Comulytic Note Pro?
If you encounter an issue where you cannot create a contact within the app, please refer to the following steps to troubleshoot:
1. On the meeting details page, click on the speaker to name them.
2. Select a speaker and name them.
3. Enter the corresponding name.
4. Mark this speaker as a customer and save.
5. You can see the created contact in the contact list.
6. You can further view contact information and AI suggestions.
What should I do if I want to associate contacts with meetings in Comulytic Note Pro?
If you encounter issues linking contacts to meetings within the app, please refer to the following steps for troubleshooting:
1. On the audio analysis details page, you can assign a name to each speaker using the naming function. This not only makes organizing recordings easier but also automatically creates a contact for you when saving the name.
2. On the contact details page, you can tag audio clips related to that contact. After tagging, we will intelligently generate insights and a profile for that contact based on the audio files you selected.
Why can't my Comulytic Note Pro audio generate summaries?
To help you successfully generate a pre-summary, we offer the following setup suggestions:
1. First, check your network connection to ensure a stable network environment for using the product. A stable network connection is a prerequisite for successful uploading and processing of recordings.
2. Sometimes, during peak hours, the system may take longer to process requests. Please wait a while and then check if the pre-summary has been generated.
3. Usually, the generation failure page will have a "Retry" button. You can click the button to try generating again.
4. Disabling or restricting the cloud backup function may also prevent the pre-summary from being generated.
5. If the problem persists, please contact our customer support team. We will provide timely assistance. You can contact our support team at support-center@comulytic.ai. We are happy to further diagnose and resolve your issue.
Why can't my Comulytic Note Pro audio generate summaries/insights?
To help you successfully generate summaries/insights, we offer the following setup suggestions:
1. Ensure your device has a stable internet connection. A stable network is fundamental for successful uploads and summary generation.
2. During peak hours, the system may take longer to process requests. Please wait a while and then check if the summary has been generated.
3. A "Retry" button is usually available on the generation failure page. Click the button to try generating again.
4. Disabling or restricting cloud backup may also prevent pre-summary generation.
5. If the problem persists, we recommend contacting our customer support team for assistance. You can contact us at support-center@comulytic.ai, and we will help you resolve the issue as soon as possible. Your trust is very important to us, and we will do our best to provide you with support.
What should I do if the summaries/insights generated by Comulytic Note Pro AI are inaccurate?
To help you accurately generate summary/insight content for your documents, we offer the following setup suggestions:
1. Please ensure that you can hear human voices while recording. Excessive background noise or insufficiently quiet voices can lead to inaccurate audio understanding by the AI.
2. If you are not satisfied with the summary structure, you can click "Regenerate" to select a template that better suits the communication scenario and re-summarize.
3. If the conversation involves specific industry terminology or complex context, you can manually adjust the summary/insight content.
4. If you continue to encounter inaccurate summary/insight content, please contact us. Your feedback is crucial for improving our product. You can send us your feedback to support-center@comulytic.ai, and our team will follow up and help improve your user experience. We are committed to providing you with the best possible support.
Why are my Comulytic Note Pro summaries so short, and how can I make them more detailed?
If you encounter a situation where the generated summary is too short, please follow these steps:
1. Click on the assistant icon.
2. Swipe to view more shortcuts.
3. Click the "Summary more detailed" shortcut button.
What help can the Comulytic Note Pro AI assistant provide?
To better utilize the AI assistant, please follow these guidelines:
1. The Comulytic AI assistant offers the following functions:
1) Intelligent dialogue information retrieval: Our AI assistant can quickly retrieve and identify key information from the current conversation, eliminating the hassle of searching for important details.
2) Dialogue content analysis: The dialogue helps you further explore the insights and value within the conversation.
3) Optimized summaries based on focus: It supports incorporating manually entered important content into the summary, ensuring you obtain crucial information.
4) Writing follow-up emails: After the conversation ends, the AI assistant can automatically generate professional follow-up emails for easier follow-up.
5) Summary template adjustment: The template adjustment entry allows you to switch to a summary template that better suits the conversation scenario.
How do I find my AI assistant in Comulytic Note Pro?
To find my AI assistant more quickly, please follow these steps:
1. The assistant will only appear after the audio file has generated a summary. Please wait patiently for the summary to be generated.
2. Once the summary is generated, you can access the assistant's Q&A page by clicking "Ask AI" on the page.
Why can't I use my Comulytic Note Pro AI assistant?
If you encounter issues using the AI assistant, please follow these steps:
1. Ensure your device is connected to a stable network. Try switching to different Wi-Fi or mobile data networks to check if the problem is network-related.
2. Ensure the Comulytic app is correctly installed on your device and is the latest version. You can update it from the app store.
3. If the problem persists, we recommend contacting our customer service team at support-center@comulytic.ai. We will do our best to troubleshoot the issue. Thank you for your understanding and patience; we are committed to providing you with the highest quality service experience.
How do I remove the Comulytic Note Pro from its case?
To help you get started quickly, we've prepared the following operating suggestions:
1. Our case design fully considers the easy removal of hardware cards, with a specially designed removal area for convenient use. Please pay attention to the design details on the edges and back of the case; these are for assisting in card removal.
2. To help you remove cards even more easily, we recommend watching the animated instructions on the case. If you are temporarily unable to play the video, please contact us for further support.
If you have any questions or suggestions regarding operation or design, please contact us via email support-center@comulytic.ai. Your feedback is very important to us in improving the product experience.
What should I do if the Comulytic Note Pro magnetic case doesn't seem to stick properly?
If you encounter issues with the magnetic attachment not being strong, we recommend the following:
1. Ensure the magnetic case is correctly aligned with the magnetic part of your device. This can significantly improve the magnetic attraction.
1.1 MagSafe Devices: Ensure the MagSafe case is directly aligned with the back of the MagSafe ring on your device for magnetic attraction.
1.2 Non-MagSafe Devices: Remove the plastic retainer from the MagSafe ring and attach it to the back of the non-MagSafe device to enable the MagSafe function..
2. If you are using a phone case, ensure it is of appropriate thickness. Overly thick cases may affect the magnetic attraction. Try using a thinner case or removing the case altogether for testing.
3. Check your device and case for dirt, foreign objects, or oil. Clean them with a soft cloth; this will help improve magnetic stability.
4. If your problem persists after trying the above steps, please contact us at support-center@comulytic.ai for further assistance. We are happy to support you and ensure you have the best user experience. Your satisfaction is our greatest motivation.
What should I do if my Comulytic Note Pro purchase is missing the instruction manual, mounting accessories, charging cable, or adapter?
If you encounter any missing accessories upon arrival, please follow these instructions:
1. First, check all compartments and corners of your product packaging. Sometimes small accessories may be overlooked. If you still confirm that accessories are missing, please note the types of accessories that are missing.
2. Please contact us as soon as possible via our customer service email address: support-center@comulytic.ai. Provide your purchase information and a detailed description of the missing accessories, and we will resolve the issue for you as quickly as possible.
What should I do if the magnetic ring accessory for my Comulytic Note Pro is lost?
To optimize the magnetic attraction experience, we recommend the following:
1. Our magnetic ring accessories are designed to be compact and lightweight, so please keep them safe during daily use to prevent accidental loss.
2. If lost, you can use a phone case with a magnetic ring along with our magnetic leather case to continue using your device. This will ensure normal operation.
3. For any further questions or assistance, please feel free to contact our customer service team (support-center@comulytic.ai). We are committed to providing you with the best user experience. Thank you for your understanding and support!
What should I do if my Comulytic Note Pro accessories break?
If your accessories become damaged during use, we recommend the following:
If your accessories are damaged under normal use within the warranty period, please contact our customer support team at support-center@comulytic.ai immediately, and we will replace them for you.
Comulytic is committed to providing users with high-quality accessories; damaged accessories are something we do not want to see.
Why doesn't the Comulytic Note Pro support wireless charging?
To optimize your charging experience, we would like to clarify the following:
1. Our AI-powered intelligent sales assistant focuses on providing users with superior recording quality and data analysis capabilities. Therefore, we prioritize fast charging technology. It only takes 1.5 hours to fully charge, allowing you to get back to work more quickly.
2. If you have any wireless charging needs or other suggestions, please feel free to contact us at support-center@comulytic.ai. Your feedback is very important to us and helps guide our future product development.
Is the Comulytic Note Pro waterproof and dustproof?
For better usage, please refer to the following tips:
1. Our devices are not currently waterproof.
2. To ensure optimal performance, please avoid use in humid or wet environments. We recommend protecting your device in situations where it may come into contact with water, such as by placing it in a waterproof protective bag. When not in use for extended periods, please store the device in its leather case or packaging to prevent dust accumulation.
If you have any other special needs or face challenges during use, please feel free to contact our customer service team at support-center@comulytic.ai for further assistance.
Why can't I successfully pair my Comulytic Note Pro?
If you encounter issues binding your account, please follow these steps:
1. Check if your network connection is stable.
2. Ensure your device's Bluetooth is enabled and in pairing mode.
3. Restart the app and try binding again.
4. If the problem persists, please provide a screenshot of the error and contact our customer service at support-center@comulytic.ai. We are happy to assist you, and thank you for your patience and support!
How do I unlink an existing device account from my Comulytic Note Pro?
If you encounter any issues unbinding your account, please follow these steps:
1. Go to "Device Management" and select the device you wish to unbind.
2. Click "Unbind Device" and confirm the operation.
3. If unbinding fails, please contact customer service at support-center@comulytic.ai and provide the device's serial number (SN).
4. We will assist you in unbinding within 24 hours.
What should I do if I don't receive my package?
If your package shows as signed for but you haven't received it, we suggest you follow these steps:
1. Please check if it was received by a family member/neighbor.
2. We need you to obtain proof of delivery from the logistics company (such as photos or GPS location data).
3. If the logistics company cannot provide valid proof, please request the lost package case ID from them. You can also contact support-center@comulytic.ai for follow-up assistance.
What should I do? What if the actual battery life of my Comulytic Note Pro is far less than advertised?
If you encounter short battery life issues, please refer to the following steps for troubleshooting:
1. Please conduct a standard battery life test: Record audio continuously until automatic shutdown after a full charge.
2. Record the actual usage time. If it is less than 70% of the advertised duration, please contact us.
3. We will optimize the battery management strategy in a future version.
Why doesn't my Comulytic Note Pro support direct connection to my phone?
If you encounter issues where your device cannot directly connect to your phone, please refer to the following steps for troubleshooting:
1. The device supports file transfer via an OTG adapter.
2. We will clearly indicate the connection method in our advertisements.
3. For connection problems, please refer to the tutorial or contact technical support.
What if customer service can't resolve my issue?
If your customer service cannot resolve your issue, we offer the following assistance:
1. We have established a "high-priority" processing channel.
2. You can contact us at support-center@comulytic.ai. Please include "urgent" in the subject line. Our customer service manager will immediately follow up and resolve your issue. Our goal is to ensure you can smoothly use the Comulytic AI intelligent sales assistant. Thank you for your patience and support!
What if customer service response is slow?
If you encounter slow response times, we offer the following assistance:
1. We have optimized our customer service response mechanism.
2. We have enabled a VIP fast track for you.
3. You can contact us at support-center@comulytic.ai. Please include "urgent" in the subject line. Our customer service manager will immediately follow up and resolve your issue. Our goal is to ensure you can smoothly use the Comulytic AI Intelligent Sales Assistant. Thank you for your patience and support!
How is my data stored?
If you have any questions about your data storage, we provide the following explanation:
1. When audio is recorded, it is initially stored on the device. Once transferred to the mobile app, the audio file is deleted from the device and saved on the app. Unless you manually delete the audio file from the app, it will remain permanently there.
2. When audio files are uploaded to the cloud, if cloud backup is not enabled, the audio file will only be passed through to the third-party model. After processing, the model will save text summaries and insights in your dedicated AWS cloud space. If cloud backup is enabled, after processing, the audio file and text summaries and insights will be saved in your dedicated AWS cloud space, allowing you to back up your audio files in the cloud and still play them back when using different mobile phones.
How is my data encrypted?
If you have any questions about the encryption of your data, we offer the following explanation:
All data is stored and transmitted using AES-256 technology, which is globally recognized as one of the most secure and reliable encryption algorithms. Even if the data is obtained, it cannot be decrypted without the key. Please use it with confidence.
How is my data protected from being viewed by others?
If you have any questions about your data protection, we offer the following information:
1. We recommend that you keep your account password safe.
2. Our app offers an App Lock function. When enabled, accessing the app outside of designated times will require using your phone's built-in password/facial recognition/fingerprint recognition. We also offer a Contact Profile Lock function. When enabled, accessing the app outside of designated times will require using your phone's built-in password/facial recognition/fingerprint recognition to access the Contact Profile page.
How can I delete my data?
If you want to delete your data, we provide the following instructions:
1. You can choose to delete the audio file within the app and then permanently delete it in Trash. The system will automatically delete all text-based insights and summaries associated with that audio file. You can also choose to delete a contact within the app; the system will automatically delete all text-based insights and profiles associated with that contact.
2. You can choose to delete your account within the app; the system will automatically delete all data associated with that account.
What payment methods are accepted for purchasing Comulytic Note Pro?
We are committed to providing you with a convenient and flexible payment experience. Currently, you can choose the following payment methods at checkout:
1. Credit Card Payment: Supports major international credit cards such as Visa and MasterCard.
2. 2. Digital Wallet/Third-Party Payment: Supports PayPal, Apple Pay, Google Pay, etc. (Availability varies by region).
3. Some regions may support popular local payment methods; please refer to the checkout page for details.
Can I pay in my local currency? What currency will be shown on my bill?
Our system supports multiple currencies for settlement. The website will automatically display prices in the most relevant local currency (e.g., USD, EUR, GBP) based on your shipping address or IP location.
The final charge will be in the currency displayed on your order confirmation page. The exchange rate is determined and processed by your card-issuing bank or payment service provider (e.g., PayPal). We recommend confirming the specific exchange rate with them before payment.
My payment keeps failing/being declined. What should I do?
Payment failures are usually due to the following reasons. We recommend troubleshooting in this order:
1.Check Payment Information: Ensure the entered card number, expiration date, security code (CVV), and billing address are entirely correct.
2.Contact Your Issuing Bank: Your bank might decline the transaction due to risk controls. Please contact them directly, inform them about this specific international/online transaction you are attempting, and confirm that your card has online payments enabled.
3.Try an Alternative Payment Method: If the problem persists, try using a different credit card or a digital wallet like PayPal.If none of these steps resolve the issue, please forward a screenshot of the error message from the failure page to support-center@comulytic.ai, and we will assist you in investigating.
Can I modify the shipping address or items in my order after payment is completed?
Once payment is complete, the system will immediately begin processing the order. Therefore, we cannot directly modify the details of a paid order (such as shipping address, product model, or quantity).
If you need to make modifications, please take the following steps immediately:
1. Cancel and Reorder: Please contact customer service at support-center@comulytic.ai as soon as possible to cancel the current order. If the cancellation is successful, the payment will be refunded to the original payment method. Afterwards, you can reorder with the correct information.
2. Special Address Handling: If only the address is entered incorrectly, please contact us immediately before the order is shipped. Customer service will try its best to intercept or modify the address at the logistics stage, but this cannot be guaranteed to be 100% successful. Therefore, please carefully check all information before payment.
Can my payment information process be guaranteed to be secure?
Please rest assured. Payment security is our top priority. We are integrated with globally leading payment gateway partners that are PCI DSS (Payment Card Industry Data Security Standard) compliant.
When you make a payment, your sensitive payment information (such as credit card numbers) is encrypted and directly transmitted to the payment processor; it is not stored on our servers. The entire process is protected by high-level encryption technology, ensuring the security of your financial data.
How can I get my invoice (VAT Invoice) or proof of purchase after buying?
After your order is successfully paid, an electronic invoice or receipt will be automatically generated. You can access it by:
1.Checking for an attachment or download link in your order confirmation email.
2.Logging into your account on our official website and finding the corresponding invoice in your "Order History" for download.If you encounter any issues retrieving it, please contact support-center@comulytic.ai with your order number, and we will assist you.
What should I do to increase the transcription time in Comulytic Note Pro?
If you feel the free transcription time is insufficient, we recommend the following settings:
1. To provide you with a superior experience, our product utilizes multiple leading large-scale language models on the market, such as GPT and Gmini (paid models), therefore the free usage quota is relatively limited.
2. To make more efficient use of your free quota, we suggest you streamline your audio recordings, prioritizing the transcription of the most important or core conversational content to ensure the most critical information is preserved.
3. We recommend evaluating your options based on your work habits and considering a suitable subscription plan. We offer several choices and particularly recommend the annual plan, which has a relatively lower monthly fee, allowing you to enjoy longer-term quality service without incurring excessive expenses. For your evaluation, please visit our membership page for details.
What should I do to add more intelligent features to Comulytic Note Pro?
To achieve the best experience, we recommend the following:
1. The hardware primarily supports accurate collection of communication information. Software services can maximize the hardware's effectiveness, thereby enhancing your overall user experience. You can also view detailed information about all core functions in your membership details .
2. If you have other functional expectations for the hardware, we sincerely welcome your feedback to support-center@comulytic.ai . Your opinions are very important to us and will positively influence future product improvements.
3. To ensure you receive the latest feature updates as soon as possible, we recommend enabling push notifications in the app. We are continuously working to optimize the product and look forward to providing you with a better experience.
Why was I prompted to subscribe only after the trial period ended?
To better understand our subscription service, please see the following:
1. We will clearly state the subscription policy before the trial begins.
2. You can view the details in "Account - Subscription Management" .
3. For refunds or trial extensions, please contact customer service.
Why is the subscription fee for Comulytic Note Pro different from before?
For the best subscription experience, we recommend the following settings:
1. Check Comulytic's official announcements or sent emails for detailed information about the price adjustment, including any compensation details. We hope this transparent communication will help you understand the changes and thank you for your support.
2. Ensure push notifications are enabled in the app so you don't miss any updates or potential offers and can plan ahead.
3. If you are currently subscribed monthly, we encourage you to consider switching to an annual subscription for a more favorable price and overall savings.
4. We are committed to providing high-quality, cost-effective services. If you are considering other options, rest assured that we will continue to offer a superior subscription service compared to others in the market.
How do I reduce the subscription cost?
If you find the subscription fee high, we suggest you consider the following steps:
1. If you are currently subscribing monthly, consider switching to an annual subscription to enjoy discounts, which will help reduce your overall cost.
2. Ensure your app push notifications are enabled to receive information about subscription discounts from us.
3. We use industry-leading smart model interfaces such as GPT and Gimini to provide high-quality service, which affects subscription fees. We are committed to providing you with the best user experience.
4. You can visit our membership details to learn more about all the features your subscription plan unlocks, allowing you to fully utilize the product's value.
How do I cancel my subscription?
If you wish to cancel your subscription, we recommend following these steps:
1. If you subscribed through the App Store or Google Play, please refer to the cancellation guides provided by these platforms to easily cancel your subscription:
- How to cancel a subscription from Apple
- Cancel, pause, or change a subscription on Google Play
2. If you encounter any difficulties during the cancellation process, please feel free to contact our customer support team at support-center@comulytic.ai via your linked email address. We will be happy to assist you with your cancellation request and ensure a smoother experience.
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