Order & Payment

Order Issues

Subscription Issues

What payment methods are accepted for purchasing Comulytic Note Pro?

We are committed to providing you with a convenient and flexible payment experience. Currently, you can choose the following payment methods at checkout:

1. Credit Card Payment: Supports major international credit cards such as Visa and MasterCard.

2. Digital Wallet/Third-Party Payment: Supports PayPal, Apple Pay, Google Pay, etc. (Availability varies by region).

3. Some regions may support popular local payment methods, please refer to the checkout page for details.

Can I pay in my local currency? What currency will be shown on my bill?

Our system supports multiple currencies for settlement. The website will automatically display prices in the most relevant local currency (e.g., USD, EUR, GBP) based on your shipping address or IP location.

The final charge will be in the currency displayed on your order confirmation page. The exchange rate is determined and processed by your card-issuing bank or payment service provider (e.g., PayPal). We recommend confirming the specific exchange rate with them before payment.

My payment keeps failing/being declined. What should I do?

Payment failures are usually due to the following reasons. We recommend troubleshooting in this order:

1.Check Payment Information: Ensure the entered card number, expiration date, security code (CVV), and billing address are entirely correct.

2.Contact Your Issuing Bank: Your bank might decline the transaction due to risk controls. Please contact them directly, inform them about this specific international/online transaction you are attempting, and confirm that your card has online payments enabled.

3.Try an Alternative Payment Method: If the problem persists, try using a different credit card or a digital wallet like PayPal.If none of these steps resolve the issue, please forward a screenshot of the error message from the failure page to support-center@comulytic.ai, and we will assist you in investigating.

Can I modify the shipping address or items in my order after payment is completed?

Once payment is complete, the system will immediately begin processing the order. Therefore, we cannot directly modify the details of a paid order (such as shipping address, product model, or quantity).

If you need to make modifications, please take the following steps immediately:

1. Cancel and Reorder: Please contact customer service at support-center@comulytic.ai as soon as possible to cancel the current order. If the cancellation is successful, the payment will be refunded to the original payment method. Afterwards, you can reorder with the correct information.

2. Special Address Handling: If only the address is entered incorrectly, please contact us immediately before the order is shipped. Customer service will try its best to intercept or modify the address at the logistics stage, but this cannot be guaranteed to be 100% successful. Therefore, please carefully check all information before payment.

Can my payment information process be guaranteed to be secure?

Please rest assured. Payment security is our top priority. We are integrated with globally leading payment gateway partners that are PCI DSS (Payment Card Industry Data Security Standard) compliant.

When you make a payment, your sensitive payment information (such as credit card numbers) is encrypted and directly transmitted to the payment processor, it is not stored on our servers. The entire process is protected by high-level encryption technology, ensuring the security of your financial data.

How can I get my invoice (VAT Invoice) or proof of purchase after buying?

After your order is successfully paid, an electronic invoice or receipt will be automatically generated. You can access it by:

1.Checking for an attachment or download link in your order confirmation email.

2.Logging into your account on our official website and finding the corresponding invoice in your 'Order History' for download. If you encounter any issues retrieving it, please contact support-center@comulytic.ai with your order number, and we will assist you.

What should I do to increase the transcription time in Comulytic Note Pro?

Thank you for using Comulytic Note Pro. We are pleased to inform you that Comulytic Note Pro offers 'unlimited transcription time and basic summary time'.

You now have unlimited transcription & basic summary capabilities. This means that during normal use, there are no limitations on the total or individual duration of the audio content you need to process. Whether it's a one-hour meeting transcript or an interview or lecture lasting several hours, you can transcribe it directly without worrying about running out of time. If you encounter any problems during operation or have questions about your subscription status, please feel free to contact our support team.

What should I do to add more intelligent features to Comulytic Note Pro?

To achieve the best experience, we recommend the following:

1. The hardware primarily supports accurate collection of communication information. Software services can maximize the hardware's effectiveness, thereby enhancing your overall user experience. You can also view detailed information about all core functions in your membership details .

2. If you have other functional expectations, we sincerely welcome your feedback to support-center@comulytic.ai. Your opinions are very important to us and will positively influence future product improvements.

3. To ensure you receive the latest feature updates as soon as possible, we recommend enabling push notifications in the app. We are continuously working to optimize the product and look forward to providing you with a better experience.

Why was I prompted to subscribe only after the trial period ended?

To better understand our subscription service, please see the following:

1. We will clearly state the subscription policy before the trial begins.

2. You can view the details in "membership details" .

Why is the subscription fee for Comulytic Note Pro different from before?

For the best subscription experience, we recommend the following settings:

1. Check Comulytic's official announcements or sent emails for detailed information about the price adjustment, including any compensation details. We hope this transparent communication will help you understand the changes and thank you for your support.

2. Ensure push notifications are enabled in the app so you don't miss any updates or potential offers and can plan ahead.

3. If you are currently subscribed monthly, we encourage you to consider switching to an annual subscription for a more favorable price and overall savings.

4. We are committed to providing high-quality, cost-effective services. If you are considering other options, rest assured that we will continue to offer a superior subscription service compared to others in the market.

How do I reduce the subscription cost?

If you find the subscription fee high, we suggest you consider the following steps:

1. If you are currently subscribing monthly, consider switching to an annual subscription to enjoy discounts, which will help reduce your overall cost.

2. Ensure your app push notifications are enabled to receive information about subscription discounts from us.

3. We use industry-leading smart model interfaces such as GPT and Gemini to provide high-quality service, which affects subscription fees. We are committed to providing you with the best user experience.

4. You can visit our membership details to learn more about all the features your subscription plan unlocks, allowing you to fully utilize the product's value.

How do I cancel my subscription?

If you wish to cancel your subscription, we recommend following these steps:

1. If you subscribed through the App Store or Google Play, please refer to the cancellation guides provided by these platforms to easily cancel your subscription:

- How to cancel a subscription from Apple

- Cancel, pause, or change a subscription on Google Play

2. If you encounter any difficulties during the cancellation process, please feel free to contact our customer support team at support-center@comulytic.ai via your linked email address. We will be happy to assist you with your cancellation request and ensure a smoother experience.