Product Guide: AI Voice Recorder & Transcription

Product Usage

Using the Device

Using App

Using Accessories

General

Why can't I find my Comulytic Note Pro device on my phone?

If your Comulytic device does not appear on your phone please try the following steps:

1. Activate the device. Press and hold the recording button for 2 seconds to power it on. After activation, check if the device appears on your phone.

2. Check if the screen turns on. Look at the device's screen to see it lights up. If the screen does not turn on, the device may be out of battery. Please charge it with the included cable for at least 10 minutes, then try again.

3.Still can't find or connect to the device? Contact our support team at support-center@comulyticai_and we'll help you resolve the issue.

What should I do if my Comulytic Note Pro won't connect via Bluetooth?

You can follow these troubleshooting steps:

1. Check Bluetooth settings. Make sure Bluetooth is enabled on both your Comulytic device and your phone.

2. Ensure your device is discoverable. If the device is not showing up, try activating it again by pressing and holding the recording button for 2 seconds, then attempt pairing once more.

3. Keep the device close to your phone. Ensure the device is close to your phone, and there are no obstacles or interference between them.

4.Still can't find or connect to the device? Contact our support team at support-center@comulyticai_and we'll help you resolve the issue.

Why can't my Comulytic Note Pro configure WiFi successfully?

If you encounter Wi-Fi connection difficulties, please refer to the following steps for troubleshooting:

1. Ensure your phone is close to the device. Being too far away or having obstructions can cause unstable signal.

2. Confirm that the app has obtained location permissions (users need to grant 'Location Authorization').

3. Avoid connecting to other Wi-Fi networks or hotspots simultaneously, as this may interfere with the connection.

4. Try turning off other network connections on your phone or restarting your phone, then reconnecting to the device's hotspot.

5. If the problem persists after multiple attempts, restart your device or update the app and device firmware to the latest version

What should I do if my Comulytic Note Pro won't turn on?

If you encounter a problem where your device cannot power on, please refer to the following steps:

1. Charge the device.

2. After charging is complete, press and hold the button for 2 seconds to power on.

3. If the problem persists, please contact us at support-center@comulytic.ai. We are happy to assist you, and thank you for your patience and support.

Why can't my Comulytic Note Pro record audio?

To help you use the recording function smoothly, we have prepared the following instructions for troubleshooting:

1.Check Device Power: First, please ensure your device has sufficient battery. If the battery is low, charge the device for at least 30 minutes and then try again.

2.Bind the App: You need to bind the device to the app before you can record. Please complete the binding process in the app.

3.Start Recording: After successful binding, press the button on the device to start recording.

4.Reset the Device: If the device has power but still cannot record, please press and hold the button for 12 seconds to reset it, then try recording again.

If the problem continues after trying all the steps above, please feel free to contact our customer support team at support-center@comulytic.ai. We are happy to assist you. Thank you for your patience and support.

Why does my Comulytic Note Pro keep disconnecting?

To ensure a proper Bluetooth connection, please check and ensure the following settings are enabled:

1. Ensure your phone and device are within a close distance and avoid any physical obstacles that could block the signal.

2. Minimize interference from other wireless devices in the surrounding environment, such as Wi-Fi routers and microwave ovens.

3. Open the app, then it will automatically reconnect.

What should I do if the buttons on my Comulytic Note Pro are unresponsive?

To help you resolve power button malfunctions, we offer the following instructions:

1. For initial power-on, press and hold the button for 2 seconds to power on.

2. If the device's battery is low, the button may not respond. Please charge the device with the original charging cable for at least 30 minutes before trying to power on.

3. If the device remains unresponsive, press and hold the button for 12 seconds to force a reset, then try powering on again.

4. Check the area around the button for foreign objects or dust. Gently clean it and try again.

5. If the problem persists, please contact our customer service team at support-center@comulytic.ai for further assistance.

Why is my Comulytic Note Pro screen stuck?

To help you use the device smoothly, we have prepared the following instructions:

1. If your display is stuck, press and hold the device button for about 12 seconds to restart it.

2. If the screen display is stuck on a certain screen (such as the transmission status), it may be due to a communication stuck with the app. Please try turning your phone's Bluetooth off and then on again, or restart the Comulytic app on your phone.

Why can't I upload my Comulytic Note Pro recording files?

To ensure successful upload of audio files, please check and ensure the following settings are enabled:

1. Confirm your phone is connected to a stable Wi-Fi network or mobile data, and test with other apps to ensure a stable network.

2. Check the app's network permission settings to ensure the Comulytic app has the necessary upload permissions.

3. Confirm the audio file format is a supported common format (MP3, WAV) and that the file size is within the allowed range.

4. If the above methods do not work, exit the app and reopen it to try again.

What should I do if my Comulytic Note Pro suddenly shuts down?

If you encounter a problem where your device automatically shuts down, please refer to the following steps:

1. Charge the device for at least 30 minutes using the original charging cable.

2. Press and hold the button for 2 seconds to power on.

3. If the problem persists, please feel free to contact us at support-center@comulytic.ai. We are happy to assist you, and thank you for your patience and support.

What should I do if the Comulytic Note Pro upgrade fails?

To help you successfully upgrade your system, we offer the following instructions:

1. Exit the app and try upgrading again.

2. Turn Bluetooth on and off and then try upgrading again.

3. If the problem persists, please feel free to contact us at support-center@comulytic.ai. We are happy to assist you, and thank you for your patience and support.

What should I do if my Comulytic Note Pro won't charge?

If you encounter charging problems, please refer to the following steps for troubleshooting:

1. Clean any foreign objects, dirt/oil from the charging contacts of the charging cable.

2. Replace the adapter. Please use an adapter that supports 5V/0.5A charging.

3. Please use the original charging cable.

4. If the battery is out of warranty, it needs to be charged for 1-2 hours to activate it. Please continue charging. If it still doesn't work after charging overnight, please contact us at support-center@comulytic.ai. We are happy to assist you. Thank you for your patience and support.

Why is the time on my recording files inconsistent with the actual time?

The issue you're experiencing is likely due to the device shutting down due to depleted battery, causing the internal clock to stop working, or the device failing to synchronize with the app during the daylight saving time/standard time. To help you resolve this issue and prevent recurrence, we offer the following instructions and suggestions:

1. Rest assured, once the device successfully connects to the Comulytic app, the time will automatically calibrate immediately. All new recordings thereafter will be accurate. We recommend that you open the app before making important recordings to ensure the device is connected.

2. We are currently working diligently to fix inaccurate recording files generated before connecting to the app. We sincerely apologize. We suggest that you manually rename and organize the files according to their content after exporting for easier management.

You can charge your device regularly to avoid completely draining the battery, after the daylight saving time/standard time, actively connect to the app once to synchronize the time.

Why can't I complete my Comulytic App registration?

If you encounter registration issues with the app, please refer to the following steps for troubleshooting:

1. First, ensure your device has a stable internet connection, which is crucial for successfully submitting your registration information.

2. Carefully check your input information. Ensure your email address is in the correct format and that you are using a valid password (containing uppercase and lowercase letters, numbers, and special characters, and with a total length of more than 8 characters).

3. If the email address you are trying to use has already been registered, please try logging in using the password recovery function. If you are unsure, please try registering with a different email address.

4. If the problem persists, please feel free to contact us at support-center@comulytic.ai. We are happy to assist you and ensure you can successfully register. Thank you for your patience and support.

Why can't I use my Apple account on the Comulytic app?

If you encounter issues using your Apple ID in the Comulytic app, please follow these steps:

1. The Comulytic app supports signing in with your Apple ID. You can select the "Sign in with Apple ID" option on the sign-in page.

2. Ensure your Apple ID is working correctly. You may need to verify or update your account information on the Apple website.

3. If you still encounter problems after trying these steps, please don't hesitate to contact us at support-center@comulytic.ai.

What should I do if the Comulytic Note Pro app crashes?

If you encounter app crashes, please refer to the following steps for troubleshooting:

1. Please ensure the app is updated to the latest version. Older versions may have compatibility issues.

2. If your phone's operating system version is low, please upgrade to the latest system and try again.

3. Prolonged operation or too many background applications may cause insufficient memory. Please restart your phone and then open the app again.

4. If crashes are frequent, please uninstall and reinstall the app.

What should I do if the Comulytic Note Pro app is unresponsive?

If you encounter an unresponsive app, please refer to the following steps for troubleshooting:

1. An unstable network connection may cause loading delays.

2. If your device is performing recording, syncing, or transcribing, please wait a few seconds.

3. Try closing and reopening the app, or clearing the background cache.

4. If the problem persists, please contact customer service with the crash time and troubleshooting steps.

Why did my Comulytic Note Pro transcription function stop working after use?

If you encounter transcription failure, please follow these instructions:

1. Check your device's network connection. Ensure a stable network connection is available, as this is crucial for successful transcription. If the network is poor, the page will prompt you, simply click 'Retry' to try generating the transcription again.

2. Transcription requires a certain amount of time. Typically, processing one hour of audio takes about 7 minutes. During this process, you can leave the current page, this will not affect the normal transcription process.

What should I do if the transcript generated by Comulytic Note Pro is inaccurate?

If you encounter transcription inaccuracies, please follow these guidelines:

1. Ensure you can hear the speaker clearly during recording and minimize background noise to improve transcription accuracy.

2. Select the correct recording language in the application settings to ensure it matches the language of the speaker in the recording.

3. You can try re-transing, multiple transcriptions may yield different results.

4. If the problem persists, please contact customer support for further assistance. You can contact us at support-center@comulytic.ai, and our team will be happy to help you resolve the issue. Thank you for your patience and support; we are committed to providing a better user experience.

What should I do if the speaker recognition during transcription of Comulytic Note Pro is inaccurate?

If you encounter inaccurate speaker recognition during transcription, please follow these guidelines:

1. Multiple speakers in the recording or excessive ambient noise can easily lead to inaccurate speaker recognition.

2. You can manually correct the name of a specific speaker by clicking the 'Name Speaker' button on the audio analysis details page.

3. Entering the correct speaker option in the pop-up window before summary generation will significantly improve the accuracy of the generated results.

4. For further optimization or to address issues with continuous speaker recognition accuracy, please contact us at support-center@comulytic.ai. We will provide you with more technical support and guidance to improve your experience. Thank you for using and trusting us.

Why can't my Comulytic Note Pro audio generate abstract?

To help you successfully generate a abstract, we offer the following setup suggestions:

1. First, check your network connection to ensure a stable network environment for using the product. A stable network connection is a prerequisite for successful uploading and processing of recordings.

2. Sometimes, during peak hours, the system may take longer to process requests. Please wait a while and then check if the abstract has been generated.

3. Usually, the generation failure page will have a 'Retry' button. You can click the button to try generating again.

4. If the problem persists, please contact our customer support team. We will provide timely assistance. You can contact our support team at support-center@comulytic.ai. We are happy to further diagnose and resolve your issue.

Why can't my Comulytic Note Pro audio generate summaries/insights?

To help you successfully generate summaries/insights, we offer the following setup suggestions:

1. Ensure your device has a stable internet connection. A stable network is fundamental for successful uploads and summary generation.

2. During peak hours, the system may take longer to process requests. Please wait a while and then check if the summary has been generated.

3. A 'Retry' button is usually available on the generation failure page. Click the button to try generating again.

4. If the problem persists, we recommend contacting our customer support team for assistance. You can contact us at support-center@comulytic.ai, and we will help you resolve the issue as soon as possible. Your trust is very important to us, and we will do our best to provide you with support.

What should I do if the summaries/insights generated by Comulytic Note Pro AI are inaccurate?

To help you accurately generate summary/insights content for your audio, we offer the following setup suggestions:

1. Please ensure that you can hear human voices while recording. Excessive background noise or insufficiently quiet voices can lead to inaccurate audio understanding by the AI.

2. If you are not satisfied with the summary structure, you can click 'Regenerate' to select a template that better suits the communication scenario and re-summarize.

3. If the conversation involves specific industry terminology or complex context, you can manually adjust the summary/insight content.

4. If you continue to encounter inaccurate summary/insight content, please contact us. Your feedback is crucial for improving our product. You can send us your feedback to support-center@comulytic.ai, and our team will follow up and help improve your user experience. We are committed to providing you with the best possible support.

Why are my Comulytic Note Pro summaries so short, and how can I make them more detailed?

If you encounter a situation where the generated summary is too short, please follow these steps:

1. Click on the assistant icon.

2. Swipe to view more shortcuts.

3. Click the 'Summary more detailed' shortcut button.

What should I do if I can't find the Create Contact entry in Comulytic Note Pro?

If you encounter an issue where you cannot create a contact within the app, please refer to the following steps to troubleshoot:

1. On the files detail page, click on the speaker to name them.

2. Select a speaker and name the speaker.

3. Enter the corresponding name.

4. You can see the created contact in the contact list.

5. You can further view contact information and AI suggestions.

What should I do if I want to associate contacts with meetings in Comulytic Note Pro?

If you encounter issues linking contacts to meetings within the app, please refer to the following steps for troubleshooting:

1. On the files detail page, you can assign a name to each speaker using the naming function. This not only makes organizing recordings easier but also automatically creates a contact for you when saving the name.

2. On the contact detail page, you can tag audio clips related to that contact. After tagging, we will intelligently generate insights and a profile for that contact based on the audio files you selected.

What help can the Comulytic Note Pro AI assistant provide?

To better utilize the AI assistant, please follow these guidelines:

The Comulytic AI assistant offers the following functions:

1. Intelligent conversation information retrieval: Our AI assistant can quickly retrieve and identify key information from the current conversation, eliminating the hassle of searching for important details.

2. Conversation content analysis: Helps you further explore the insights and value within the conversation.

3. Optimized summaries based on focus: It supports incorporating manually entered important content into the summary, ensuring you obtain crucial information.

4. Writing follow-up emails: After the conversation ends, the AI assistant can automatically generate professional follow-up emails for easier follow-up.

How do I find my AI assistant in Comulytic Note Pro?

To find my AI assistant more quickly, please follow these steps:

1. The assistant will only appear after the audio file has generated a summary. Please wait patiently for the summary to be generated.

2. Once the summary is generated, you can access the assistant's page by clicking the assistant icon.

How do I remove the Comulytic Note Pro from its case?

To help you get started quickly, we've prepared the following operating suggestions:

1. Our case design fully considers the easy removal of hardware cards, with a specially designed removal area for convenient use. Please pay attention to the design details on the edges and back of the case; these are for assisting in card removal.

2. To help you remove cards even more easily, we recommend watching the animated instructions on the case. If you are temporarily unable to play the video, please contact us for further support.

If you have any questions or suggestions regarding operation or design, please contact us via email support-center@comulytic.ai. Your feedback is very important to us in improving the product experience.

What should I do if the Comulytic Note Pro magnetic case doesn't seem to stick properly?

If you encounter issues with the magnetic attachment not being strong, we recommend the following:

1. Ensure the magnetic case is correctly aligned with the magnetic part of your device. This can significantly improve the magnetic attraction.

1.1 MagSafe Devices: Ensure the MagSafe case is directly aligned with the back of the MagSafe ring on your device for magnetic attraction.

1.2 Non-MagSafe Devices: Remove the plastic retainer from the MagSafe ring and attach it to the back of the non-MagSafe device to enable the MagSafe function.

2. If you are using a phone case, ensure it is of appropriate thickness. Overly thick cases may affect the magnetic attraction. Try using a thinner case or removing the case altogether for testing.

3. Check your device and case for dirt, foreign objects, or oil. Clean them with a soft cloth; this will help improve magnetic stability.

4. If your problem persists after trying the above steps, please contact us at support-center@comulytic.ai for further assistance. We are happy to support you and ensure you have the best user experience. Your satisfaction is our greatest motivation.

What should I do if my Comulytic Note Pro purchase is missing the instruction manual, mounting accessories, charging cable, or adapter?

If you encounter any missing accessories upon arrival, please follow these instructions:

1. First, check all compartments and corners of your product packaging. Sometimes small accessories may be overlooked. If you still confirm that accessories are missing, please note the types of accessories that are missing.

2. Please contact us as soon as possible via our customer service email address: support-center@comulytic.ai. Provide your purchase information and a detailed description of the missing accessories, and we will resolve the issue for you as quickly as possible.

What should I do if the magnetic ring accessory for my Comulytic Note Pro is lost?

To optimize the magnetic attraction experience, we recommend the following:

1. Our magnetic ring accessories are designed to be compact and lightweight, so please keep them safe during daily use to prevent accidental loss.

2. If lost, you can use a phone case with a magnetic ring along with our magnetic leather case to continue using your device. This will ensure normal operation.

3. For any further questions or assistance, please feel free to contact our customer service team (support-center@comulytic.ai). We are committed to providing you with the best user experience. Thank you for your understanding and support.

What should I do if my Comulytic Note Pro accessories break?

If your accessories become damaged during use, we recommend the following:

If your accessories are damaged under normal use within the warranty period, please contact our customer support team at support-center@comulytic.ai immediately, and we will replace them for you.

Why doesn't the Comulytic Note Pro support wireless charging?

To optimize your charging experience, we would like to clarify the following:

1. Comulytic Note Pro focuses on providing users with superior recording quality and data analysis capabilities. Therefore, we prioritize fast charging technology. It only takes 1.5 hours to fully charge, allowing you to get back to work more quickly.

2. If you have any wireless charging needs or other suggestions, please feel free to contact us at support-center@comulytic.ai. Your feedback is very important to us and helps guide our future product development.

Is the Comulytic Note Pro waterproof and dustproof?

For better usage, please refer to the following tips:

To ensure optimal performance, please avoid use in humid or wet environments. We recommend protecting your device in situations where it may come into contact with water, such as by placing it in a waterproof protective bag. When not in use for extended periods, please store the device in its leather case or packaging to prevent dust accumulation.

If you have any other special needs or face challenges during use, please feel free to contact our customer service team at support-center@comulytic.ai for further assistance.

Why can't I find my Comulytic Note Pro device on my phone?

If your Comulytic device does not appear on your phone please try the following steps:

1. Activate the device. Press and hold the recording button for 2 seconds to power it on. After activation, check if the device appears on your phone.

3.Still can't find or connect to the device? Contact our support team at support-center@comulyticai_and we'll help you resolve the issue.

What should I do if my Comulytic Note Pro won't connect via Bluetooth?

You can follow these troubleshooting steps:

1. Check Bluetooth settings. Make sure Bluetooth is enabled on both your Comulytic device and your phone.

2. Ensure your device is discoverable. If the device is not showing up, try activating it again by pressing and holding the recording button for 2 seconds, then attempt pairing once more.

3. Keep the device close to your phone. Ensure the device is close to your phone, and there are no obstacles or interference between them.

4.Still can't find or connect to the device? Contact our support team at support-center@comulyticai_and we'll help you resolve the issue.

How do I unlink an existing device account from my Comulytic Note Pro?

If you encounter any issues unbinding your account, please follow these steps:

1. Go to 'Device Management' and select the device you wish to unbind.

2. Click 'Unbind Device' and confirm the operation.

3. If unbinding fails, please contact customer service at support-center@comulytic.ai and provide the device's serial number (SN).

What should I do if I don't receive my package?

If your package shows as signed for but you haven't received it, we suggest you follow these steps:

1. Please check if it was received by a family member/neighbor.

2. We need you to obtain proof of delivery from the logistics company (such as photos or GPS location data).

3. If the logistics company cannot provide valid proof, please request the lost package case ID from them. You can also contact support-center@comulytic.ai for follow-up assistance.

What if customer service can't resolve my issue?

If your customer service cannot resolve your issue, we offer the following assistance:

1. We have established a high-priority processing channel.

2. You can contact us at support-center@comulytic.ai. Please include 'urgent' in the subject line. Our customer service manager will immediately follow up and resolve your issue. Our goal is to ensure you can smoothly use our product. Thank you for your patience and support.

What if customer service response is slow?

If you encounter slow response times, we offer the following assistance:

1. We have optimized our customer service response mechanism.

2. We have enabled a VIP fast track for you.

3. You can contact us at support-center@comulytic.ai. Please include 'urgent' in the subject line. Our customer service manager will immediately follow up and resolve your issue. Our goal is to ensure you can smoothly use our product. Thank you for your patience and support.

How is my data stored?

If you have any questions about your data storage, we provide the following explanation:

1. When audio is recorded, it is initially stored on the device. Once transferred to the mobile app, the audio file is deleted from the device and saved on the app. Unless you manually delete the audio file from the app, it will remain permanently there.

2. When audio files are uploaded to the cloud, if cloud backup is not enabled, the audio file will only be passed through to the third-party model. After processing, the model will save text summaries and insights in your dedicated AWS cloud space. If cloud backup is enabled, after processing, the audio file and text summaries and insights will be saved in your dedicated AWS cloud space, allowing you to back up your audio files in the cloud and still play them back when using different mobile phones.

How is my data encrypted?

All data is stored and transmitted using AES-256 technology, which is globally recognized as one of the most secure and reliable encryption algorithms.

How is my data protected from being viewed by others?

If you have any questions about your data protection, we offer the following information:

1. We recommend that you keep your account password safe.

2. Our app offers an App Lock function. When enabled, accessing the app outside of designated times will require using your phone's built-in password/facial recognition/fingerprint recognition. We also offer a Contact Profile Lock function. When enabled, accessing the app outside of designated times will require using your phone's built-in password/facial recognition/fingerprint recognition to access the Contact Profile page.

How can I delete my data?

If you want to delete your data, we provide the following instructions:

1. You can choose to delete the audio file within the app and then permanently delete it in Trash. The system will automatically delete all text-based insights and summaries associated with that audio file. You can also choose to delete a contact within the app, the system will automatically delete all text-based insights and profiles associated with that contact.

2. You can choose to delete your account within the app, the system will automatically delete all data associated with that account.